Finally, you can now reach MTN customer care officially on WhatsApp. MTN Nigeria extended their customer services to the most popular Facebook owned WhatsApp messenger in other to satisfy customers more. Now they have launched 5 dedicated Customer Care WhatsApp contact numbers for their subscribers to reach out and get their issues solved. In this article, the various lines will be made available and tips on how to get the best from MTN Customer Care on WhatsApp will be discussed.
In as much i will like to join the majority of Nigerians to celebrate this “feat”, it will interest you to know that MTN Nigeria owe in the aspect of providing a good customer relationship. Come to think of it, if they fail to give us quality call, voice and internet services for what we all pay for, they are at the loosing end. So, you will need to understand what customer care service is really all about.
What is customer care?
Customer care is the service provided to customers before, during and after purchasing and using goods and services. Good customer care service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints.
Now that you know about what customer care service is all about, lets see what we can get the best from MTN customer care on WhatsApp.
What do you know about MTN customer care support?
Frankly, what do you really know from MTN customer care service over the years of using their service beside dialing 180 / 181? Mostly what MTN Nigeria call customer care is what they have writen on their website but not obtainable in reality. However, many of us need to be enlightened on what customer care support means.
Customer care support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Over the years, MTN Customer care support has been very poor. Imagine when you are been charged for caller tones, ringtones, football tips, and all other unnecessary services that you never subscribed for in the first place. Only for you to dial 180 or 181 and you will be met with long hours of adverts from their end. When eventually you managed to get one of their customer care agents to answer you call, they will promise to unsubscribe you but more often than not, the forced and false charges still continues.
Now that MTN Nigeria customre care are now on WhatsApp, which i believe majority of smartphone users have installed on their mobile phones, i think it is a step in the right direction especially now that they have grown bigger and have started full integration of Visafone customers into its Global System of Mobile communication (GSM) platform.
The key to good customer care service is building good relationships with customers which is you and I. MTN owe us appreciation and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. The South African telecom company will not want more people to join the already 2.6 million subscribers that has ditch their network. A happy customer will return often and is likely to spend more.
How do I reach MTN customer care on WhatsApp?
Here are 5 MTN Dedicated WhatsApp customer care Numbers to add:
To chat with Mtn customer care representatives via WhatsApp, simply add any of the above numbers to your WhatsApp list and start chatting immediately with any MTN available customer care representative.
If you have tried MTN customer care on WhatsApp channel to resolve your issues, kindly share your experience with us via the comment box below.